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職位描述
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Job Overview: We are seeking a dynamic and experienced Pre/Post-sales Technical Support Manager to join our team. This role is crucial in bridging the gap between our technical capabilities and customer needs, ensuring that our solutions not only meet but exceed customer expectations.
What You Will Do:
· Collaborate closely with the sales team to understand customer requirements and develop tailored technical presentations and proposals.
· Provide expert technical support during the sales process, guiding customers through product features, benefits, and differentiation.
· Conduct comprehensive product demonstrations and proof-of-concept sessions, showcasing our solutions' value and effectiveness.
· Engage with customers to gather feedback and insights, ensuring continuous improvement of our offerings and addressing any concerns.
· Prepare and deliver detailed technical documentation, including specifications, installation instructions, and user manuals, to support sales efforts, and Promotion materials with standardization methods.
· Organize and lead training sessions for sales teams and partners on new products, market trends, and competitive positioning, customer values and competitive analysis etc.
· Attend industry events, trade shows, and customer meetings to represent the company and promote our technical solutions.
· Develop and maintain strong relationships with key stakeholders, ensuring alignment between customer needs and our technical capabilities.
What We Look For:
Required:
· Bachelor’s degree in Engineering, HVAC, Chiller a related technical field.
· A minimum of 5 years of experience in a pre-sales or after-market service technical support /expert role, preferably in the HVAC or related industry.
· Deep understanding of HVAC systems, technologies, and applications, have chiller R
What You Will Do:
· Collaborate closely with the sales team to understand customer requirements and develop tailored technical presentations and proposals.
· Provide expert technical support during the sales process, guiding customers through product features, benefits, and differentiation.
· Conduct comprehensive product demonstrations and proof-of-concept sessions, showcasing our solutions' value and effectiveness.
· Engage with customers to gather feedback and insights, ensuring continuous improvement of our offerings and addressing any concerns.
· Prepare and deliver detailed technical documentation, including specifications, installation instructions, and user manuals, to support sales efforts, and Promotion materials with standardization methods.
· Organize and lead training sessions for sales teams and partners on new products, market trends, and competitive positioning, customer values and competitive analysis etc.
· Attend industry events, trade shows, and customer meetings to represent the company and promote our technical solutions.
· Develop and maintain strong relationships with key stakeholders, ensuring alignment between customer needs and our technical capabilities.
What We Look For:
Required:
· Bachelor’s degree in Engineering, HVAC, Chiller a related technical field.
· A minimum of 5 years of experience in a pre-sales or after-market service technical support /expert role, preferably in the HVAC or related industry.
· Deep understanding of HVAC systems, technologies, and applications, have chiller R
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工作地點
地址：上海長寧區福泉北路518號11座，江森自控中國
求職提示：用人單位發布虛假招聘信息，或以任何名義向求職者收取財物（如體檢費、置裝費、押金、服裝費、培訓費、身份證、畢業證等），均涉嫌違法，請求職者務必提高警惕。
職位發布者
JCI ..HR
江森自控(中國)投資有限公司
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汽車·摩托車
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500-999人
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私營·民營企業
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長寧區中山西路1065號SOHO中山廣場B座9層
